Effinities is a trade name for the product, the Effinities E-Commerce Engine, available via this website. Exbos Ltd is the company name and developer of the software as an internet application.
1. Introduction
The purpose of this policy is to explain how Exbos collects, protects, and uses personal data. Exbos is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does Exbos Collect?
Exbos needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Exbos also has access to personal data that is generated over the Network utilised by Exbos services including IP and email addresses for incoming and outgoing data and network usage data. Exbos does not store any financial data from its website nor does it store any financial details on its databases.
3. How Does Exbos Obtain Personal Data?
Exbos obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Exbos website); from third party list brokers; from resellers who pass on personal data to Exbos about end users; and directly from the Network utilised by Exbos services.
4. How Does Exbos Use The Personal Data It Holds?
4.1 Providing and Improving the Exbos Service
Most of Exbos' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer customer enquiries. In addition, Exbos may also use personal data to improve on the level and type of service Exbos offers to its customers. As part of this interest in improving the service provided Exbos may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Exbos may from time to time inform its customers, end users and potential customers about Exbos and Exbos affiliate products and services and other information Exbos feels may be of interest.
Customers and other recipients of information from Exbos may indicate at the time they first place an order with Exbos whether or not they wish to receive such information or at any later time by simply contacting Exbos as indicated in paragraph 9 below.
5. Does Exbos Transfer Personal Data Overseas?
No.
6. To Whom Does Exbos Disclose Personal Data?
Exbos will pass personal data within its internal departments in order to fulfill sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, Exbos does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Exbos is under an obligation by law to disclose personal data or where Exbos has contracted with third parties to assist in providing services to Exbos customers such as for delivery, installation and systems support services.
7. How Does Exbos Protect the Personal Data it Holds?
Exbos takes customer confidentiality and security very seriously. Exbos has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Exbos. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Exbos will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
8. Customers' Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Exbos specific rights to access and rectify personal data held about them. These include the right to:
8.1 obtain from Exbos, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
8.2 request the deletion or rectification of personal data which is inaccurate; and
8.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Exbos regarding promotions or new products and services.
9. Contact Details
If any individual wishes to contact Exbos regarding the personal data held about them or has any other question about Exbos' data privacy procedures, they should direct an email to info@exbos.co.uk or send a letter to the direction of "Exbos Customer Services Department" at our head office.
10. Policy Updates
As part of Exbos' commitment to compliance with data privacy requirements, and to reflect changes in Exbos' operating procedures, Exbos may update the terms of this policy from time to time and will post the revised policy at http://exbos.co.uk.